Refund & Returns Policy
Last updated: September 2026
Studio Shilpa Rajpoot is a brand of Shilpa Rajpoot Consulting, a sole proprietorship owned by Shilpa Rajpoot.
This Refund & Returns Policy explains the terms applicable to purchases made through studio.shilparajpoot.com.
1. Digital Products
Our website primarily offers digital HR resources, including templates, toolkits, dashboards, guides, playbooks and other downloadable resources.
Because digital products are delivered electronically, orders are generally non-refundable once the product has been successfully downloaded or accessed.
2. Duplicate Payment
If you have been charged more than once for the same order due to a duplicate transaction, please contact us.
After verification, the duplicate amount will be refunded through the applicable payment method.
3. Failed or Unsuccessful Transactions
If your payment has been deducted but the order was not successfully created or the product was not made available, please contact us with the transaction/order details.
We will verify the transaction and take appropriate action, including arranging a refund where applicable.
4. Technical Issues
If you experience a genuine technical issue that prevents you from accessing or downloading a purchased digital product, please contact us.
We will first try to resolve the issue or provide access to the purchased product.
If the issue cannot reasonably be resolved, a refund may be considered on a case-by-case basis.
5. Incorrect Purchase
Please review the product description and details before completing your purchase.
Refund requests resulting from purchasing the wrong product may not be accepted once the digital product has been accessed or downloaded.
6. Consulting Services
For HR consulting, advisory, training or other professional services, cancellation and refund terms will be communicated and agreed separately with the client before the engagement begins.
7. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method used for the transaction.
The time taken for the refund to reflect in your account may depend on the payment service provider or financial institution.
8. How to Request a Refund
To raise a refund or payment-related request, contact us at:
Email: connect@shilparajpoot.com
Please provide your name, order number/transaction details and a brief description of the issue.
We aim to respond to refund and payment-related requests within 1–2 business days.
9. Policy Changes
We may update this Refund & Returns Policy from time to time. The updated version will be published on this website with the revised date.
10. Contact Us
Studio Shilpa Rajpoot
A brand of Shilpa Rajpoot Consulting
Email: connect@shilparajpoot.com